FAQ's
✨ Shipping & Delivery
Where do you ship from?
Our products are shipped directly from our trusted global suppliers to help reduce costs and waste. This means your items may arrive separately and take a little longer, but it's all part of our effort to keep Griff & Glam accessible and sustainable.
Do you offer gift cards?
Yes, we do! Our digital gift cards are the perfect way to spoil a pet lover (or yourself!) with something special. You can easily buy one on our website and send it directly to the recipient—no wrapping paper needed!
How long will it take to get my order?
Shipping usually takes 7–20 business days, depending on your location. You'll receive a tracking number once your order is on its way.
How can I track my order?
Once your order is on its way, we’ll send you a tracking number so you can follow its journey from our doorstep to yours. If you ever have questions along the way, just let us know!
Why did I receive only part of my order?
To get your goodies to you as efficiently as possible, some items may ship separately. Don’t worry—your full order is on its way.
💌 Orders & Returns
Can I cancel or change my order?
We process orders quickly to avoid delays. If you need to make a change, please contact us within 1 hour of placing your order and we’ll do our best to help.
Do you offer returns or exchanges?
We don’t do change-of-mind returns, but if your goodies arrive a little ruff (wrong item, damaged, or missing after 60 days), just paw us a message at info@griffandglam.com.au within 7 days and we’ll fetch a refund or replacement for you! 🐾✨
My item arrived damaged—what do I do?
Oh no! If anything arrives damaged or incorrect, send us a photo within 7 days of receiving your package and we’ll sort it out right away.
🐶 Product Information
Are your products safe for pets?
Yes! Every item we offer is carefully selected to meet quality and safety standards. We work with suppliers who love pets as much as we do.
Do you stock items for all dog sizes?
We offer a range of products for small to medium breeds, with some items suited for larger pups. Be sure to check the sizing guide on each product page.